سياسة الاستبدال والاسترجاع

By placing an order from "Al-Jawhara for Fashion" website, you acknowledge that you have reviewed, agreed to, and accepted the store's policies, which means commitment to these policies in all aspects: Outside Saudi Arabia, there are no exchanges or refunds. Exchange Policy: Certainly, you can request an exchange as long as the shipment is intact, in its original condition, and without any damage, with a shipping fee of 70 SAR. The fee for the exchanged product is 35 SAR, and the fee for returning the exchanged product is 35 SAR. The new dress shipping fee is paid via WhatsApp contact 053 966 9742. The customer must deliver the dress to the nearest branch of the company. The shipping carrier will deliver within 24 hours of sending the invoice. Note: Shipping fees for the shipping company are transferred to us, which takes 2 to 4 days from the date you receive the order, and the exchange is only once. After that, no exchange is allowed. The customer has the right to exchange within a maximum of 12 hours from the date of receiving the product. Notify us via message for a response. If the customer delays more than 24 hours in shipping the exchanged item, the replacement will not be returned, and the customer must pay the full price of the dress. The customer must deliver the product or shipment to the nearest branch of SMSA or according to the shipping company. Return Policy: The product cannot be returned after it has been tailored to the chosen measurements or upon order. Return or Cancellation Policy: The customer has the right to return or cancel the order if the order is ((awaiting review only)) because in this case, the order has not been prepared or shipped. After that, no return is possible, and the customer bears all responsibility as the tailoring has already started. The product cannot be returned after it has been tailored to the chosen measurements or upon order. All our products are custom-made upon request and prepared quickly for your satisfaction. For example, if a size S, M, L, XL, XXL, or XXXL is ordered, it cannot be returned once tailoring has begun. The product cannot be returned after modification upon the customer’s request; after modification, it cannot be exchanged or returned, whether the modification was made by us or the customer. All our products undergo quality control and are checked for damage or defects before being shipped to the customer. If the customer refuses to receive the shipment, they bear all costs, including a shipping fee of 70 SAR, and the product will be shipped again to the customer with an additional shipping fee. Return Policy: All our products are custom-made upon request and prepared quickly for your satisfaction. All our products have real photos available for the customer to request a picture of the product before completing the order if not available on the website. In case of a product discrepancy, the customer has the right to exchange it for another product only. If there is a delay in shipping from our side, the customer can cancel the order and get a full refund if more than 15 days have passed, according to regulations and laws. If there is a discount or free shipping offer, and the order was shipped by us but rejected by the customer, the customer bears all responsibility. The shipping fee is 70 SAR. The period for returning canceled or refunded orders to the customer’s account is from 1 to 15 working days. There may be delays in delivering shipments by the shipping company, and we are not responsible for any delays outside our control for any reason.